Service Level Agreement

Revised as of 6 March 2019
 

This Service Level Agreement ("SLA") is an addition to the Schoolber Terms of Service, available at https://www.schoolber.io/terms-of-use between you ("Customer") and Schoolber.

 

Target Availability

Schoolber will use commercially reasonable efforts to make each Service available with an uptime of 99.5% of each calendar month ("Target Availability").

 

Exclusions

The SLA does not apply to any errors:

  (i) caused by factors outside of Schoolber’s reasonable control;

  (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both;

  (iii) that are the result of abuses or other behaviours that violate the Agreement, or

  (iv) Services that are being limited by quotas.

 

Scheduled Maintenance

"Scheduled Maintenance" means Schoolber's scheduled routine maintenance of the Services for which Schoolber notifies Customer at least twenty-four (24) hours in advance. Scheduled Maintenance will not exceed four (4) hours per month.

 

 

Remedy for Failure to Meet Target Availability

 

If there are verified failures of Service to meet Target Availability in two (2) consecutive months, then Customer may terminate the applicable Subscription Term by sending written notice of termination within fourteen (14) days after the end of the second such month, in which case Schoolber will refund to Customer any fees Customer has pre-paid for use of such Service for the terminated portion of the applicable Subscription Term. This termination and refund right is Customer's sole and exclusive remedy, and Schoolber's sole and exclusive liability, for Schoolber's failure to meet the Target Availability.