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When you send an email to, your case is assigned to a product specialist who will work with you until the case is resolved.


Specialists are here from 9 am to 6 pm (GMT +8). Please email first so we can review your file, send back examples or links, and work with our team to provide a more thorough answer. Then, we can schedule a call if needed.


To make things faster:

• Tell us your Customer ID

• Submit any bug reports that pop up with your email

• Tell us which product you are using

• Tell us which version is installed

• Describe what happened before the error or how to repeat it

• Attach screenshots or videos


Sometimes it's urgent! If it is, please use the word "urgent" in the subject line.

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