When you send an email to firstname.lastname@example.org, your case is assigned to a product specialist who will work with you until the case is resolved.
Specialists are here from 9 am to 6 pm (GMT +8). Please email first so we can review your file, send back examples or links, and work with our team to provide a more thorough answer. Then, we can schedule a call if needed.
To make things faster:
• Tell us your Customer ID
• Submit any bug reports that pop up with your email
• Tell us which product you are using
• Tell us which version is installed
• Describe what happened before the error or how to repeat it
• Attach screenshots or videos
Sometimes it's urgent! If it is, please use the word "urgent" in the subject line.